Social Media bumps up Spending by 21%
Written by insomadmin
/
Published on Thursday, 21 March 2013
Amazing customer service is an increasingly rare commodity— and one that customers will pay a premium for. How much of a premium, you ask? A whopping 11 to 21% more, according to American Express’ 2012 Global Customer Service Barometer survey. Anyone in the service business should give Amex’s 2012 survey results a close read. Perka […]
Read More ...